Refund Policy

Refund Policy - the basics

If you are unhappy with your purchase, please contact us within 14 days of receiving your order at 5star.ent50@gmail.com

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Returns will be accepted if:

1.You have contacted us within 14days of receiving your order

2. The garment/s are in original new condition 

3. Full priced garment/s only

4. Items must be unwashed and unworn

5. All garments being return must be in original packaging with tags attached.

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If you are returning for a refund (to the method of original payment)

This will be processed less processing fee of 5 % of the total amount of purchase and less shipping costs.

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All refunds processed may take up to 3-5 working days (NZ) you will receive a confirmation email that this has been processed.

All faulty garments or incorrect orders can be returned at the expense of Est 1854 Clothing

There is no refunds on sale and customised items.